Terms & Conditions
- General
• This website is owned and operated by Nala Restaurant (“we,” “our,” “us”).
• By placing an order through our website, you agree to these Terms & Conditions. - Prices & VAT
• All menu prices listed on the website are inclusive of VAT.
• A 20% discount automatically applies to all purchases made through this website. - Minimum Order & Delivery
• The minimum order value is £25.
• Free delivery is available within a 3-mile radius from our restaurant.
• For deliveries beyond 3 miles, additional charges may apply or delivery may not be available. - Ordering & Payment
• Orders can only be placed via our website and must be paid online using the available payment methods (including PayPal).
• Payments are processed securely. We do not store your full payment details. - Cancellations & Refunds
• Orders cannot be cancelled once food preparation has begun.
• Refunds are only issued for incorrect or missing items, at our discretion.
• Any issues must be reported within 1 hour of delivery/collection. - Allergies & Food Information
• Customers are responsible for informing us of any allergies or dietary restrictions before placing an order.
• While we take care, we cannot guarantee cross-contamination will not occur. - Liability
• We are not responsible for delays due to traffic, weather, or other factors outside our control.
• Our liability is limited to the order value. - Governing Law
• These Terms & Conditions are governed by the laws of England & Wales.
